FAQ
Yes. In most cases, it is possible to transport coronavirus patients. In order to assure a safe transfer, we use a modern mobile isolation system. This enables us to provide optimum care for the patient while preventing him from infecting other people during the transport.
Starmedevac is a well-established provider of private ambulance flights, overseas repatriation and patient transfers. We have years of expertise arranging national and international ambulance flights and returns. We can handle all aspects of discharge, including dealing with the medical staff at the hospital.
We provide prompt and professional assistance at the right time and place, and at a reasonable price. This is our guiding principle, and we are always happy to provide customized and transparent quotes. We are not an anonymous call center: with us, you speak directly to experienced medical repatriates who are available 24/7. We treat each patient as an individual: providing the best possible support for our patients is very important to us.
Entrust your experience and competence:
We are a global air ambulance company.
We treat each patient as an individual, with a focus on the best care for the patient.
We are available 24/7, 365 days a year.
When you call us, you are speaking directly to our specialist staff, not call center staff.
Repatriations from abroad can be organised with a lead time of one hour thanks to our teams of qualified medical personnel who are always on stand-by and our fleet of strategically stationed air ambulances worldwide. If special permits are required, such as visas, we can arrange for them to be fast-tracked.
We’ll be happy to call you back – absolutely free. We’ll talk to you and clarify what you need, then we’ll give you a free estimate and give you and your family time to consider our offer and get back to us.
Once we have completed all flight plans, you will receive a written quote from us with the details of the flight (eg flight time, meeting point, pick up time, etc.). Once you have confirmed that you are happy with our offer, we immediately start planning repatriation flights and obtaining all necessary permits.
Normally, we accept bank transfer or credit card payment for ambulance flights. However, if you wish, you can arrange to visit our head office at Ruko Palmer Avenue, Jl. Palem Merah Raya No. 8 Karawaci, Tangerang – Banten 15810
The cost depends on many factors, such as:
- the flight route
- the condition of the patient and how much care they require
- the type of aircraft we use
- the availability of the aeroplane
- how quickly you’d like the flight to take place.
No. Most clinic doctors are not familiar with the options for intensive care treatment on board an air ambulance, so they regularly classify patients as unfit to fly.
Fact : Our medical staff always make the final decision about a patient’s condition and whether they are fit to fly.
If hospital staff say a patient is not fit to fly, you don’t have to accept that decision. Contact us – we will help you to find the best solution.
If our medical department has cleared the patient as fit to fly before the flight, you can put your confidence in their expertise, sign the declaration and leave the hospital. Our flight physicians have long-standing experience and extensive knowledge regarding medical flights and are best placed to judge whether a patient is fit to travel. Thanks to the intensive care equipment on board our aircraft, we confidently transport patients who require intensive care on our repatriation and ambulance flights worldwide.
No. It is common practice in most countries to promptly hand over medical notes about the patient’s state of health to the patient or family. If a clinic refuses to hand over medical notes or release papers, it is helpful to know your legal rights.
If this doesn’t work, contact us – we’d be happy to work on a solution with you. At times, hospital doctors just don’t have enough time to complete paperwork, due to their workload. In such cases a doctor-to-doctor consultation with our flight medics is very helpful.
Sometimes, hospitals refuse to hand over medical notes or to release a patient because they say the patient is too ill to be moved. The reasons for such decisions are diverse; apart from financial reasons, the treating doctor will not want to be held responsible for anything bad happening to the patient. But this concern is unfounded as our flight medics assume full responsibility for the air ambulance service. They will ultimately decide if the patient is well enough to be moved.
Our flight physicians have long-standing experience and extensive knowledge regarding medical flights and are in the best position to judge if the patient is fit to fly or not. Contact us – we will help you to bring your loved one home.
Do You Have Any Questions?
Contact Us
Our team members are available 24/7 to provide advice. We can arrange quick medical repatriation worldwide. Please contact us:
- By Phone
- By email
- : 0812 5200 6800
- : info@starmedevac.com